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The solution offers product functionality covering financial management.Dynamics CRM is a server- client application, which, like Microsoft Share. Point, is primarily an IIS- based web application which also supports extensive web services interfaces. Clients access Dynamics CRM either by using a Browser or by a thick client plug- in to Microsoft Outlook. Besides Internet Explorer the Chrome and Firefox browsers are fully supported since Microsoft Dynamics CRM 2. Update Rollup 1. 2. Microsoft Dynamics CRM has over 4. Titan) introduced in December 2. The multi- tenancy option also allows ISVs to offer hosted solutions to end customers as well. Dynamics CRM 4. 0 is the first version of the product which has seen significant takeup in the market and passed the 1 million user mark in July 2. If more CALs are needed, an upgrade to Professional or Enterprise should be done. Also all the server roles are installed on 1 machine and cannot be separated. You can only create 1 organization in this version and the use of external connectors is not allowed. This version is ideal for small organizations that can use it with the SQL Server Workgroup Edition and on a Windows Small Business Server.- Professional Edition. The Professional Edition has the same functionality as the Workgroup Edition except there is no limit on the CALs. If the installation profile calls for supporting either multiple organizations or servers, the Enterprise Edition is required.- Enterprise Edition. Has the same functionality as the Professional Edition but without limits. This version is to be used when multiple divisions should be accessing CRM from one platform.- Service Provider Edition. This edition is actually an Enterprise Edition that is configured to accept Internal user requests from AD and external user requests through IFD (Internet Facing Deployment). This version is mostly implemented by Microsoft Partners that offer Hosted CRM functionality, when letting external users connect to this CRM version through the Internet. Licensing. Each deployment should have at least one server license and one CAL. CAL is also known as a user license. There are two types of Client CAL: - Named User CAL: This is tied with the user name i. This model is useful in environments such as Call Centers. Read Only Licenses. New in Microsoft Dynamics CRM 4. Users that do not have to have write permissions can be assigned Read Only licenses. These licenses are cheaper because they do not allow any write operations on the records. If later a user should be able to perform a write operation, a step- up license can be bought to upgrade the Read- Only license to a Full Client Access License. Full Use Licenses Full Use Licenses are licenses where the client (user / device) has read, write and update permissions. External Connector Licenses. Whenever an application (windows or web) reads or writes data from/in Microsoft Dynamics CRM, an external connector license is required. External Connector licenses are only valid when bought for a Professional or Enterprise edition. It is not allowed to use them with a Workgroup Edition. These also come in 3 forms: - External Connector : Is a combination of the Limited External Connector (that provides Read Only functionality) and the Full Use Additive External Connector (that provides Write Only functionality)- Limited External Connector: Provides Read Only functionality for the external application. This license can be upgraded to an 'External Connector License' when the Full Use Additive External Connector is bought.- Full Use Additive External Connector: Provides the Write functionality to a . Perhaps most importantly, CRM 4. CRM 4. 0 was released with the following improvements: More powerful and easier to configure Reporting and BI (now based on SSRS instead of Crystal)More powerful data import tools, de- duplication capability now included. Enhanced entity relationships – many to many, self- referential. Improved programmability – enhanced Web Services, unified event model, plug- ins to replace callouts. Light enquiry user license now available – potentially reducing the costs associated with rolling out across larger organizations. Multi Tenancy – One server can host more than one business organization. Multi Currency. Multi Lingual. Microsoft Office Communicator / Windows Live Messenger presence integration supportcloud computing with Microsoft Online Services. Updates. At the time of writing, CRM 4. Rollup 2. 1 is available. For CRM 2. 01. 1, rollup 1. For CRM 2. 01. 3, rollup 3 is available which was introduced after an SP1 releases. Accelerators for Microsoft Dynamics CRM. These accelerators can be downloaded (for free) from the Code. Plex website and adapted by the organization itself. This was eventually retired Feb 2. Microsoft Dynamics CRM 2. As in CRM 4 these versions can be highly customized using advanced extensions. New feature set includes – Visualizations, Dashboards, Document Management, Grid Filters, Dialogs, Recurring Appointments, Custom Activities, Goal Management, Fetch based Reports, MAPI based Outlook clients, FLS etc. Native integration with Share. Point 2. 01. 0Ability to create a query behind a look- up. Placing of a grid with child records on the parent record. Auto filter sorting capability like in Microsoft Office Excel. Microsoft Office Ribbon interface replaces menus. OData endpoints. LINQ programming API in the SDKWCF services. Global Optionset which can be used for other entities. Customization can be packaged as solutions. CRM Online supports plugins in sandboxed mode. Multiple forms per entity. Dashboard designer. Yammer integration. Lync integration. The Microsoft Dynamics CRM 2. RTW/RTM is available since January and mid February 2. Microsoft Dynamics CRM 2. The old navigation pane is gone. You can hover over the Microsoft Dynamics CRM logo to access different work areas. Clicking on a work area will bring you to the record types you work with most often. To get to other info related to the record you're viewing, all you have to do is click the arrow next to the name of the record. You can edit info inline rather than having to flip to a different screen. You can add notes to each record. Lookup lists and inline editing help keep data current. No longer have to click . Microsoft announced that Microsoft Dynamics CRM 2. Microsoft Dynamics CRM Online and Microsoft Dynamics Marketing services, will be generally available in the fourth quarter of 2. Microsoft also released a preview guide with details. On Nov 3. 0, 2. 01. Microsoft announced the general availability of Microsoft Dynamics CRM 2. Update of Microsoft Dynamics Marketing. In the official press release Microsoft calls this “The most comprehensive upgrade ever for Dynamics CRM” and says it “includes advancements in intelligence, mobility and service, with significant productivity enhancements”. This feature allows to use the advanced Share. Point framework for the content management infrastructure inside Dynamics CRM. With the Share. Point integration, it is also possible to share documents for external users with granted permission but no access to Dynamics CRM account. MS CRM is being leveraged to create the DB tables and columns along with security roles management which is replaced by Clarify of amdocs. Microsoft uses a tool called MIMOS – Microsoft Incident Management Operations System – to manage Operational requests originating from Microsoft Partners and Customers. MIMOS was co- developed by arvato and Microsoft in support of a multi- year Business Process Outsourcing initiative called FADA. MIMOS is internally developed using Dynamics CRM and Metastorm BPM (also a . NET- based product). MIMOS is used in Microsoft Regional Operations Centers worldwide, and replaced Siebel from Oracle as part of Microsoft's 2. MIMOS is an example of using CRM as an XRM platform. MIMOS is being replaced by COSMIC an CRM Online based tool. The CRM community consists of professionals, typically employees of Dynamics Partners, End- users and MS MVPs (Microsoft Most Valuable Professional). The Dynamics CRM User Group (CRMUG) is the largest, user- led community for companies using the software. Xtreme. CRM (http: //www. Microsoft Dynamics 3. Microsoft Dynamics CRM organizations. CRMUG Summit. CRMUG Summit is held each fall and is an independent, for profit conferencee. Xtreme. CRM event. There are two separate e. Xtreme. CRM events held each year, one in Europe and the other in the United States. Related open- source systems. |
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